CHAP Accreditation: What Does it Mean? | Southland Hospice
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CHAP Accreditation: What Does it Mean?

CHAP Accreditation

CHAP Accreditation: What Does it Mean?

When faced with a choice between hospice providers, how do consumers make a decision that’s right for the patient and their family? We’ve written about this subject in a previous post, but here we’re going to focus on one factor in particular: accreditation. While hospices aren’t required to seek accreditation, those that do must meet a higher performance standard than those that don’t.

Southland Hospice is accredited by the Community Health Accreditation Partner (CHAP), which is an organization responsible for setting accreditation standards for more 9,000 home and community health organizations nationwide. For a company to earn accreditation with an organization like CHAP, it must prove it meets strict organizational, service, and financial standards that often go above and beyond federal, state, or local regulations.

Standards of Excellence

CHAP calls these requirements its Standards of Excellence. And these standards were designed to help home and community health organizations deliver the highest possible care and service levels. CHAP’s goal is to help it’s partner organizations accomplish the following:

  • Strengthen internal operations.
  • Promote quality improvement techniques and systems so their partners are always getting better.
  • Promote consumer safety and satisfaction.
  • Earn public trust.
  • Meet the health needs of the organization’s community in a cost-effective manner.
  • Ensure that community health practices nationwide remain viable.

Organizations meet these standards by adhering to these four core principles:

  • Provide consistent, high-quality services and products.
  • Support your consumer-oriented mission through a strong organizational structure.
  • Maintain adequate human, financial, and physical resources to accomplish the organization’s stated mission and purpose.
  • Position yourself for long-term viability.

CHAP continually reviews their Standards of Excellence so that they remain relevant for the organizations they accredit and for those organization’s customers.

Benefits of Accreditation

An organization earns accreditation by completing seven steps and undergoing approval by CHAP’s Board of Review. And once an organization earns accreditation, there’s no resting on your laurels. Because organizations must renew their CHAP accreditation every three years. So when consumers see that a hospice has earned accreditation from an organization like CHAP, they’ll know that company provides services that exceed quality and compliance standards. And that they commit to maintaining those standards over time.

So if you find yourself in the position of searching for a hospice provider, ask about accreditation. It provides an additional layer of assurance that you’re partnering with true professionals during this intense and difficult time.

Contact Us Today

If you’d like to know more about CHAP accreditation or hospice care in general, we’d be happy to talk. Southland Hospice serves patients with life-limiting illnesses in the greater Phoenix area by improving their quality-of-life through pain and symptom control and emotional and spiritual support. You can contact us by phone at (602) 497-4100 or by email at